Shipping policy
Thank you for shopping with Brittrix Closet. We are committed to delivering your curated pieces safely and efficiently.
Order Processing
All orders are processed within 2–5 business days (excluding weekends and holidays).
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Please note that processing times may be extended during high-volume periods or special releases.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Domestic Orders: 3–7 business days
- International Orders: 7–14 business days
Delivery timelines are estimates and may vary depending on carrier delays, customs processing, or unforeseen circumstances.
International Shipping
We offer international shipping to select countries.
Please note:
- Customers are responsible for any customs duties, import taxes, or additional fees required by their country.
- We are not responsible for delays caused by customs clearance processes.
Tracking
Once your order has shipped, you will receive a tracking number via email.
Please allow up to 24 hours for tracking information to update.
Lost or Delayed Packages
Brittrix Closet is not responsible for:
- Shipping carrier delays
- Lost or stolen packages confirmed as delivered
- Incorrect shipping addresses provided at checkout
If you experience an issue with delivery, please contact the shipping carrier directly. You may also reach out to us, and we will assist where possible.
Incorrect Shipping Information
It is the customer’s responsibility to ensure that all shipping details are accurate at checkout.
Orders returned due to incorrect or incomplete addresses may require additional shipping fees for reshipment.
Final Sale Reminder
As a curated luxury resale platform, all items are final sale. Please review item details carefully before purchasing.
Contact
For any shipping-related inquiries, please contact:
Email: info@brittrixcloset.com